Refund Policy

1. Free Basic Plan

The Basic plan is free, so there is nothing to refund. You can use it as long as you like before deciding to subscribe.

2. Cancelling a Subscription

You can cancel any time in Settings. Cancellation stops future renewals and takes effect at the end of the billing period you already paid for. You keep your paid plan until then, after which your account moves to the free Basic plan.

3. 7-Day Money-Back Guarantee

If this is your first paid subscription to FrevoLabs and you are not satisfied, email us within 7 days of the first payment at contact@frevolabs.com and we will refund that payment in full.

4. Duplicate or Mistaken Charges

If you were charged twice, or charged after you cancelled, contact us within 7 days of the charge and we will refund the mistaken charge.

5. What Is Not Refundable

• Requests made more than 7 days after the first payment
• Renewal charges after the first billing period (cancel before the renewal date to avoid them)
• Partial-month refunds after you cancel
• Accounts closed for breaking our Terms of Service

6. Digital Service and Consumer Rights

FrevoLabs is a digital service that is available to you immediately after payment. This policy does not limit any mandatory consumer rights you have under the law of your country.

7. How to Request a Refund

1. Email contact@frevolabs.com with the subject "Refund Request"
2. Include your account email and the reason
3. We will review it and process approved refunds within 5-7 business days. Refunds go back to your original payment method through Paddle, our payment provider, and your bank may take a few more days to show it.

8. Payments Provider

Our orders are processed by Paddle.com Market Limited, our merchant of record. You can also contact Paddle directly about a charge using the receipt they email you.

9. Contact Us

FrevoLabs · Karachi, Pakistan
contact@frevolabs.com
frevolabs.com